● Customer support
● Technical support
● Back-office support
● LiveChat Monitoring 24/7
● Logistic
● Sales
● Procurement
Streamline your operations by outsourcing back-office tasks to our experienced team, which expertly manages all forms of ongoing communication—outbound and inbound calls, mail, chat, and social media. We prioritize top-level customer satisfaction and feedback, ensuring your customers stay informed and satisfied while you focus on growth.
As customer habits and expectations evolve, integrating your back-office functions—such as accounting, order fulfillment, and shipping—with customer-centric operations like sales and service becomes crucial. By achieving greater efficiency and accuracy and leveraging technology on a unified platform, you can concentrate on high-value tasks that drive your business forward.
Our proven track record of successful projects ensures that your back-office processes run smoothly. Our services include:
Let us help you enhance your customer focus while you scale your operations effectively.
Transform your customer service experience with our cutting-edge chat platform. Our solution facilitates quick, efficient communication between your agents and customers, driving faster issue resolution and improving overall satisfaction. With seamless integration across live chat, email, and social media, your team can effortlessly engage customers through their preferred channels.
Our non-voice support system empowers agents to handle multiple inquiries at once, ensuring no customer is left waiting. Unlike traditional phone support, text-based interactions provide a more productive, flexible approach that enables agents to quickly process information, troubleshoot issues, and offer tailored solutions in real time. Whether it’s answering questions, resolving problems, or providing product guidance, our chat solution allows your team to stay connected, responsive, and ready to deliver excellent service.
In this role as a sales call center agent, our employees will stand as the primary point of contact between your company and its current and potential customers. Our main responsibilities will include managing customer interactions via phone calls, email and chat, with a focus on increasing sales as well as customer satisfaction. Our employees are highly proactive, motivated and result driven when it comes to sales and committed to providing exceptional customer service.
Elevate your business with our enhanced services and capabilities, driving exceptional sales and fostering satisfied customers. This not only opens the door to lasting partnerships but also increases customer lifetime value. Leverage our expertise to stand out in the market and cultivate meaningful relationships that contribute to your long-term success.
We offer comprehensive logistics support, ensuring smooth operations through expert order management, tracking and coordination, problem solving, and information management. Our team focuses on clear customer communication, helping to streamline the fulfillment process while delivering an exceptional customer experience.
We provide comprehensive procurement solutions for your contact center needs, ensuring efficiency and cost savings. Our services include:
Our experts streamline procurement processes, reduce costs, and improve overall efficiency.
